Here are the answers to our most frequently asked questions. This information applies to all the campervans on Quirky Campers. For campervan specific information go to the Campervans page. If your question isn’t answered here, please get in touch. For full details of the terms and conditions of hire please see our Booking Conditions.
How much does it cost?
Prices vary by campervan, booking length and season. Click the ‘BOOK NOW’ button to get an instant quote for your preferred dates and campervan. Seasons are split into four categories; Low, Low-mid, Mid and High. The season calendar defines which dates fall into which season.
We occasionally have special offers, which are available to those on our mailing list and our facebook page. Minimum booking length is three nights.
What is included in the price?
The booking price includes everything you will need to just pick it up and drive off with the exception of bedding and towels. Those are listed as Extras as some people like to bring their own. The booking price includes insurance, breakdown cover, kitchen equipment, gas (if applicable), booking fees and much more. See the individual campervan pages for exact details of what else is included. There are also optional ‘Extras’ that can be added on such as bike racks, awnings, snow chains and BBQs.
What is not included in the price?
Bedding and towels, cleaning and any other ‘Extras’ (see below). There is also an additional charge for diesel vehicles… “Road User Charges” (RUCs) which are charged for all kilometres travelled multiplied by the rate set by the New Zealand Transport Agency (NZTA) – currently $0.076/km (since 1 July 2020) – i.e. a round trip of 500km will attract a charge of $38 which will be charged immediately after the trip.
A security deposit of $500 is also required. This is simply a hold put on funds (48 hours before the trip) on the card used to pay for the deposit/rental cost and is released after the trip (assuming not damage).
What are the Extras?
These are things you don’t necessarily need… but may want! They are campervan specific – availability and cost will vary. Examples are: bedding and towels, satnav, bike rack, breakfast hamper, camping furniture, cleaning, early pick-up, late drop-off etc. If there is anything else that you’d like please just ask and we will see what we can do.
Is insurance included?
Yes! All our campervans come with specialist comprehensive campervan insurance. The standard excess/deductible (maximum you pay in the event of damage) is $1000 but may be higher based on the answers to our driver suitability questions. If this sounds a little scary, it’s well worth investigating a general travel insurance provider (like the AA) as many offer “excess reduction”. So for a few extra dollars spent on that policy you may be covered for the excess amount on our campervan or any other vehicle you hire during your travels!
Who does the insurance cover?
All named drivers over 21 years old who are legally allowed to drive in New Zealand (not disqualified) and have held a full licence for a minimum of 2 years. We will also ask a number of Yes/No questions at the point of booking about licence type, previous driving offences, previous insurance claims and any medical conditions that may affect driving. If you answer yes to any of these it doesn’t necessarily mean you can’t hire a van, it just means we need to check with our insurer about any additional conditions/restrictions that may apply.
Breakdown cover is also included – details will shared with you when you collect the van.
What documents do I need to bring when I collect?
Each Driver needs the following:
- Driving licence (in English)
- Passport/proof of ID – if not resident in NZ
- Proof of address – see below for details
Proof of Address – Drivers must be able to show a proof of address from the last 90 days. Examples of documents include:
- Electricity/gas bill/statement
- Water bill/statement
- Broadband/landline bill/statement
- Council rates bill/statement
- Satellite/cable/streaming TV service bill
- Bank or credit statement
- Mortgage/rent statement
Refundable Security Deposit – this will be refunded within 7 days after the end of the booking unless there has been any damage or loss.
What if I crash or damage something?
The driver will be liable for the insurance excess/deductible in the event of any damage to the vehicle. Anything beyond that is covered by the insurance where a claim can be made. The driver is responsible for getting the contact details of any third parties involved.
Obviously we hope you will take care of these beautiful campervans. Minor damage is likely to be overlooked but please do let us know! We reserve the right to charge you for damage to the interior or exterior, fixtures and fittings.
The insurance excess/deductible varies from $1000 to $3000 dependent on the drivers being insured (most will be $1000). The excess amount will be confirmed at the point of booking once the driver suitability questions have been answered. The driver will be liable for part or all of the value of the excess in the event of the vehicle being damaged and or a claim being made.
In the event that no driver was operating the vehicle when the damage occurred the first driver will be named as responsible for the vehicle at that time.
Is breakdown cover included?
Yes. All the campervans have breakdown cover including roadside assistance and recovery. If recovery is required you will be returned with the vehicle to the normal pick-up location for that vehicle.
Can I take it to a festival?
Yes, this is not a problem but just double check the specific van details. You will need to bring the campervan back in a reasonable condition. A cleaning service is available (see cleaning below) but this does not cover any damage caused during your stay.
How many people can travel?
All our cuurent vans are two berth though we are hoping to add family-friendly vans with more berths soon. See ‘The Vehicle’ section on the individual campervan page for a description of the seating arrangement for travelling. Each van will also be “self-contained” for a specific number of people so you can freedom camp without breaking the rules.
What are the standard pick-up and drop-off times?
We work on a nightly rate – like a hotel stay – where standard pick-up time is 2pm and drop-off time is midday. If you wish to extend this, you can select an Early Pick-Up (from 10am or earlier by arrangement) and/or Late Drop-off (up to 4pm or later by arrangement) from the Extras list. Note: the owner will reach out to you close to your trip start/end to agree specific times and locations as application.
Can you deliver the van to me?
Many of the campervan owners offer a delivery service. It will either be listed as an Extra or the owner will quote a price on request to cover their transport costs and time. A rough estimate would be about $1 per km from the home location of the van. The value of your enquiry will also be considered.
Can I fit a child seat?
Most of the campervans have passenger seats suitable for child car seats or boosters. Some owners can also provide car seats as an extra if you are travelling from overseas or coming by public transport. But please note: all our current vans are two berth vehicles and a child is counted as a person for freedom camping… so unless the trip is one one adult and one child we may not be able to help you, sorry. Please get in touch if you have specific requirements.
Do your vans have an electrical hook-up?
Many of our campervans have electric hook-up – please check individual campervan pages. A hook up means there is a 230v sockets available in the vehicle and a lead to plug in to campsite electrical point. The socket can be used to power mains voltage appliances such as laptop charge or hairdryer.
Do I need to bring bedding and towels?
Yes, unless you decide to purchase it as an Extra. It is priced at $20 for a full set of bedding and $15 for towels for 2 adults.
Can I bring my dog/cat/lizard?
Many of our campers are pet-friendly but this is campervan specific so check the van page before you book – you can use the filters . Where pets are accepted it is always as long as they don’t go on the seats or bed and if the campervan is brought back covered in dog hair you will be charge for cleaning (see cleaning).
Is there a toilet or shower?
All our vans are self-contained so will have a toilet. Please check the individual camper pages – some come with built in shower/toilet cubicles and others can have portable toilets or outdoor showers included or to be added as an Extra.
Is there a mileage limit?
No! Bookings include unlimited kilometres.
Please bear in mind the age, size and cruising speed of the vehicle when planning your journey. Some older and/or larger vehicles travel much more slowly than what you might be used to.
Is there a fuel charge?
No. You pick up the campervan with a full tank and bring it back the same way. If for any reason you were not able to use a nearby fuel station, the owners will fill it up for you and you will be charged for the actual fuel price and a small charge for their time. Do please let us know if this has happened so we don’t inadvertently give it to the next customer with a partially empty fuel tank.
Note: For diesel vehicles, “Road User Charges” (RUCs) will apply and be charged for all kilometres travelled multiplied by the rate set by the New Zealand Transport Agency (NZTA) – currently $0.076/km (since 1 July 2020) – i.e. a round trip of 500km will attract a charge of $38 which will be charged immediately after the trip.
What happens if I return late?
Firstly, please let the owners know ASAP as there might be someone waiting to collect it. In this instance we would offer them a pro rata refund for any delay. We reserve the right to charge you for late return at up to $50 per hour but would always try to avoid this. We can sometimes accommodate later returns if there is no immediate subsequent booking, but wouldn’t be able to confirm that until a couple of days before your return.
Do I need to clean the campervan after use?
Quirky Campers don’t do fines however we do offer services. If you want to experience the decadence of a valet service you are more than welcome to and it’s only $50… though we do still ask that you empty the grey and black water tanks (from the sink and toilet respectively). If you don’t opt for cleaning as an Extra, then you simply need to bring the campervan back clean – as you found it – with grey/black water tanks emptied and free from rubbish. Don’t worry about the outside, we’ll be doing that anyway.
What should I pack?
Our campers all have plenty of storage space so feel free to pack your slippers/top hat/snorkelling equipment (kitchen sink is provided). We include most of the basics and a few little extras. Each van has a detailed list of what it includes as standard so have a peek at those.
Do I need to stay in a campsite?
Nope. All our campers are self-contained meaning that you can “freedom camp”… park wherever you want as long as it’s legal! Download the CamperMate, Rankers or WikiCamps NZ app which can give you lots of information on where to stay as well as deals on local attractions, suggestions for activities in the area, road warnings and locations of public toilets, service stations and dump stations etc.
You say you’re ethical. How?
Quirky Campers takes its social responsibility very seriously. We give 10% of profits to charity, promote holidaying locally, use bio fuels where possible, use ecological cleaning products, encourage you to offset the CO2 of your trip and wherever possible we try to be really nice. Have a look at our about us page for more details.
Why do the dates I want not work?
There a several reasons why dates you are requesting might not be allow.
- The dates are already booked (this will be shown on the availability calendar)
- We haven’t set prices that far in advance yet. We usually set prices for next year in September so if you are looking for next summer in say June you might get an error. Please email us with your enquiry
If you have any issues, get in touch for help.
I own a campervan…interested??
Yes please! If you have seen or own a beautiful handmade campervan then we’d be very interested in hearing from you. We’ve had customers enquire from far and wide so whether you’re in Whangarei or Invercargill do get in touch. We’ll send you our owner FAQs and handhold you through the process. See this page for more info.
If you don’t yet own a campervan but are thinking about doing a conversion, we highly recommend hiring one first to find out what will work for you.
Do I need to read all the FAQs?
Only the ones you don’t know the answer to.