Updated August 2026. Please read the campervan booking conditions carefully before you book with us. We know the small print isn’t the fun part of planning a trip, but it keeps everyone on the same page: you, us, and the owner of the van you’re hiring. Inside you’ll find who we are, how your hire works, how a booking can be changed or cancelled, what to do if something goes wrong, and other useful bits. If anything looks like a mistake or isn’t clear for you, drop us a line and we’ll take a look together.
1. DEFINITIONS & INTERPRETATION
1.1 Definitions
In these conditions, the following definitions apply:
“Agent”: Quirky NZ Limited, a company registered in New Zealand with NZBN number 9429052492112, whose registered office is Level 14, 88 Shortland Street, Auckland 1010;
“Booking”: the reservation of the Campervan including the administration involved in documenting the reservation, and all other matters arising from and related to the reservation;
“Booking Confirmation Email”: the email which will be sent by the Agent to you as soon as possible following receipt of your Booking and the Deposit;
“Booking Dates”: the dates for which the Booking is made, and which will be confirmed in the Booking Confirmation Email;
“Booking Fee”: the sum payable by the Customer for the hire of the Campervan for the Booking Dates, excluding any Protection Plan charge under clause 5.5, any Extras, any One-Way Relocation Fee under clause 10, the Card Surcharge, Road User Charges and the Security Deposit;
“Booking Information”: all relevant information for the Booking requested by the Agent from the Customer and any other information reasonably requested by the Owner;
“Campervan”: the campervan, which is the subject of this Booking, the details of which will be provided in the Booking Confirmation Email;
“Cancellation Date”: the date on which the Agent receives written notice of cancellation from the Customer, determined by New Zealand time;
“Card Surcharge”: the international transaction fee of 3% of the sum charged, applied by the Agent’s payment provider where the Customer pays by a credit or debit card registered to an address outside New Zealand;
“Condition Record”: the dated photographic record of the condition of the Campervan made by the Customer and the Owner at handover in accordance with clause 3.9.2, together with the corresponding record made on return of the Campervan in accordance with clause 3.9.5;
“Cooling Off Period”: the period of 24 hours beginning at the time the Booking is made, or ending on commencement of the Booking Dates if earlier;
“Customer”: the person making the Booking;
“Deposit”: 20% of the Booking Fee;
“Extras”: any optional items or services selected by the Customer at the time of booking and charged in addition to the Booking Fee, including bedding packs, camping equipment, child seats, bike racks and similar items offered by the Owner or the Agent;
“Fair Wear and Tear”: the gradual and reasonable deterioration of the Campervan and its contents resulting from normal, careful use during the Booking Dates, having regard to the age, mileage and condition of the Campervan at the commencement of the Booking Dates. Fair Wear and Tear does not include deterioration or damage caused by an accident, impact, negligence, misuse, overloading, neglect, or breach of these conditions, nor any deterioration which could reasonably have been avoided by the Customer;
“One-Way Relocation Fee”: the fee payable in respect of a one-way hire, as described in clause 10;
“Owner”: the owner of the Campervan whose details will be provided in the Booking Confirmation Email;
“Protection Plan”: the insurance protection tier selected by the Customer at the time of booking, being one of Ready Traveller, Relaxed Traveller, or Carefree Traveller, as further described in clause 5;
“Remaining Fee”: the Booking Fee minus the Deposit;
“Security Deposit”: the refundable sum held by the Agent on the Customer’s credit card during the Booking, the amount of which is determined by the Protection Plan selected by the Customer at the time of booking as set out in clause 5.
1.2 Interpretation
In these conditions, the following rules apply:
1.2.1 a person includes a natural person, corporate or unincorporated body (whether or not having separate legal personality);
1.2.2 a reference to a party includes its personal representatives, successors or permitted assigns;
1.2.3 a reference to a statute or statutory provision is a reference to such statute or statutory provision as amended or re-enacted. A reference to a statute or statutory provision includes any subordinate legislation made under that statute or statutory provision, as amended or re-enacted;
1.2.4 any phrase introduced by the terms including, include, in particular or any similar expression, shall be construed as illustrative and shall not limit the sense of the words preceding those terms; and
1.2.5 a reference to writing or written includes e-mails but not faxes.
2. THESE CONDITIONS
2.1 We are the Agent in these conditions, and you are the Customer.
2.2 We are acting as agent on behalf of the Owner.
2.3 The Owner is responsible for your stay and the contractual relationship is between the Owner and you.
2.4 These conditions shall apply to the Booking and shall continue to apply up to and including the Booking Dates, and thereafter in respect of any sums payable or obligations arising under these conditions.
3. BOOKING AND PAYMENTS
3.1 Where you wish to make a Booking you will:
3.1.1 provide honest and accurate Booking Information;
3.1.2 pay to us the Deposit via credit card or bank transfer;
3.1.3 permit the Agent to check the status of your driving licence and the driving licence of anyone else who will drive the Campervan during the Booking; and
3.1.4 provide the Security Deposit to the Agent via credit card at the time of booking, in the amount applicable to your chosen Protection Plan as set out in clause 5.
3.2 Upon receipt of a Deposit from you the Booking Dates will be held, and an email confirming the Booking will be sent by the Agent to you within 24 hours.
3.3 The Deposit is payable in all cases where the Booking Dates are more than 31 days from the date upon which you make a Booking. The Deposit is refundable only in the circumstances set out in clause 4.
3.4 Where the Booking Dates are 31 days or fewer from the date upon which you make a Booking, the whole Booking Fee, together with any Protection Plan charge, any Extras and any One-Way Relocation Fee, will be payable immediately.
3.5 Where the Booking Dates are more than 31 days from the date upon which you make a Booking, you will pay the Remaining Fee, together with any Protection Plan charge, any Extras and any One-Way Relocation Fee, no later than 31 days before the Booking Dates commence. The Agent will send you a reminder 1 week before the Remaining Fee becomes due.
3.6 If you fail to pay the Remaining Fee on time, the Booking will be cancelled and the Deposit will be forfeited.
3.7 The Booking includes use of the Campervan for the Booking Dates and:
3.7.1 unlimited kilometres;
3.7.2 insurance and breakdown cover (insurance subject to conditions in clause 5 below); and
3.7.3 any items provided by the Owner as standard with any Booking at no additional charge.
3.8 Road User Charges (diesel vehicles only)
3.8.1 The vehicle kilometres will be recorded at the start and end of the Booking from the odometer and the Owner will calculate the total number of kilometres driven whilst on hire.
3.8.2 Road User Charges (RUCs) will be charged for all kilometres travelled, multiplied by the rate set by the New Zealand Transport Agency (NZTA), which is currently $0.08 NZD per km. For example, a round trip of 1,000 km will attract a charge of $80 NZD, which will be automatically deducted from the credit card used after the trip.
3.9 Handover and return
3.9 The Owner will organise directly with you to meet on or before the commencement of the Booking Dates to hand over the Campervan. The following provisions apply to the handover and to the return of the Campervan:
3.9.1 you will show the Owner your driving licence and the driving licence of anyone else who will drive the Campervan during the Booking and allow the Owner to take a copy;
3.9.2 you and the Owner will inspect the Campervan together, inside and out, and will make the Condition Record. Both you and the Owner are entitled to take and keep your own photographs, and the Condition Record must show any existing damage, marks, wear or missing items;
3.9.3 the Owner will draw your attention to any existing damage and will explain the operation of the water, gas, electrical, heating and waste systems. You should raise any question or concern before you drive away;
3.9.4 where you identify damage or a defect after the handover but within 24 hours of the commencement of the Booking Dates, you must notify the Owner and the Agent in writing, with photographs. Anything notified within that period will be treated as pre-existing unless the Owner is able to show otherwise;
3.9.5 on return of the Campervan you and the Owner will inspect it together in the same way and make a dated photographic record of its condition at the end of the Booking. Where you are unable to be present at the return inspection, the Owner will make that record alone and provide you with a copy within 48 hours, and you may comment on it in writing within a further 48 hours; and
3.9.6 the Condition Record will be the primary evidence in determining whether any deterioration is Fair Wear and Tear under clause 5.10, or damage for which you are liable under clauses 5.6 to 5.9. Where no Condition Record was made at handover, any question as to whether damage is pre-existing will be resolved in your favour unless the Owner or the Agent is able to show otherwise.
3.10 Where a Security Deposit has been collected, it will be released by the Agent no later than 1 week after safe return of the Campervan in the same condition as it was in at the commencement of the Booking Dates, Fair Wear and Tear excepted, and with a full tank of fuel. Where the Customer has selected the Carefree Traveller Protection Plan and no Security Deposit has been collected, this clause does not apply.
3.10.1 Where the Booking is cancelled by either party before the commencement of the Booking Dates, any Security Deposit pre-authorisation held will be released within 5 working days of the cancellation.
3.11 You acknowledge and agree that we will provide the Booking Information (which will include your personal details) to the Owner for the purposes of the Owner communicating with you about your Booking. We will also use your personal data to contact you about your Booking.
3.12 You agree to comply with any policies, instructions or guidelines provided by the Owner of the Campervan.
3.13 All drivers must hold a valid driving licence that entitles them to drive in New Zealand for the duration of the Booking. It is the sole responsibility of the Customer to ensure that all drivers comply with New Zealand licensing requirements prior to the commencement of the Booking Dates. The Agent and the Owner accept no liability for any loss, cost or consequence arising from a driver’s failure to hold a valid and appropriate licence.
3.14 The Campervan will be provided to you with a full tank of fuel and must be returned with a full tank of fuel. If the Campervan is not returned with a full tank, the Owner will refuel the vehicle and the actual cost of refuelling will be charged to the credit card used for the Booking.
3.15 International card payments
3.15.1 Where payment is made using a credit or debit card registered to an address outside New Zealand, the Card Surcharge will be applied. The Card Surcharge will be shown to you before you confirm payment.
3.15.2 The Card Surcharge is charged by the Agent’s payment provider at the time the payment is taken and is not returned to the Agent when a refund is issued. Accordingly, the Card Surcharge is not refundable where you cancel the Booking, at any stage and regardless of how far in advance you cancel.
3.15.3 Where the Agent or the Owner cancels the Booking, or where a refund is issued under clause 4.10 or clause 4.11, the Card Surcharge will be refunded in full.
4. CANCELLATION
Cancellation by you
4.1 Any cancellation must be sent in writing to bookingsnz@quirkycampers.com. The cancellation takes effect on the Cancellation Date.
4.2 You may cancel at any time within the Cooling Off Period and receive a full refund of all sums paid, subject to clauses 4.8 and 4.9.
4.3 Where you cancel 90 days or more before the Booking Dates commence, the Agent will refund all sums paid, including the Deposit, subject to clauses 4.8 and 4.9.
4.4 Where you cancel 89 days or fewer, but 31 days or more, before the Booking Dates commence, the Deposit is forfeited. The Remaining Fee is not due until 31 days before the Booking Dates commence and, where it has not already been paid, no further sum is payable in respect of the Booking Fee. Where you have already paid the Remaining Fee, it will be refunded.
4.5 Where you cancel 30 days or fewer before the Booking Dates commence, the full Booking Fee is payable and no refund of the Booking Fee will be given. Clause 4.7 continues to apply.
4.6 Where you cancel fewer than 90 days before the Booking Dates commence and the Agent succeeds in re-letting the Campervan for the same Booking Dates, the Agent will refund the Booking Fee you have paid, less any shortfall between the original Booking Fee and the fee achieved on re-letting. The Agent is under no obligation to re-let the Campervan and gives no assurance that it will be able to do so.
4.7 On any cancellation under this clause 4, and notwithstanding clauses 4.4 and 4.5, the Agent will release the Security Deposit in accordance with clause 3.10.1 and will refund in full:
4.7.1 any Protection Plan charge paid by you; and
4.7.2 any sums paid for Extras.
This applies regardless of when the cancellation is made and applies in addition to any refund of the Booking Fee due under clauses 4.2 to 4.6.
4.8 Clause 10.4 applies to the One-Way Relocation Fee, and takes precedence over clauses 4.2, 4.3 and 4.6.
4.9 Clause 3.15.2 applies to the Card Surcharge, and takes precedence over clauses 4.2, 4.3 and 4.6.
Cancellation by us
4.10 If the Campervan becomes unavailable for the Booking due to mechanical failure, the Agent will use its reasonable endeavours to source a suitable alternative vehicle. Where no alternative vehicle can be found, the Booking will be cancelled and we will issue a full refund of all sums paid by you, including the Deposit, any Protection Plan charge, any Extras, any One-Way Relocation Fee and the Card Surcharge.
4.11 If the Campervan suffers a mechanical failure during the Booking which:
4.11.1 cannot be resolved under the Owner’s breakdown cover in accordance with clause 6; and
4.11.2 means that you are unable to use the Campervan for the full Booking Dates,
we shall refund you an apportioned sum of the Booking Fee, and of any Protection Plan charge, which will represent those days of the Booking Dates on which you have been unable to use the Campervan.
5. INSURANCE AND PROTECTION PLANS
5.1 The Agent has in place specialist comprehensive insurance cover for the Campervan while on hire. The details of the insurance policy will be provided in the Booking Confirmation Email together with the criteria which you must meet in order to be covered by the insurance.
5.2 If you do not meet the insurance criteria you must inform the Agent as soon as possible and in any event prior to the Booking Dates.
5.3 Where you inform the Agent of your failure to meet the criteria in clause 5.1 above, the Agent shall investigate with their insurer whether you can be covered by the policy. Any additional insurance cover required may increase the Booking Fee and in the event that the Booking Fee does increase, the Agent will inform you as soon as possible.
5.4 Protection Plans
At the time of booking, the Customer must select one of the following Protection Plans. The Protection Plan determines the insurance excess payable per damage event, the Security Deposit amount, and the extent of tyre and windscreen cover. The Protection Plan selected will be shown in the Booking and cannot be changed during or after the Booking Dates.
5.4.1 Ready Traveller (included with every booking, no additional daily charge)
The standard Protection Plan, included with every Booking at no additional cost. The following terms apply:
- Insurance excess: $3,500 NZD per damage event;
- Security Deposit: $2,000 NZD, held as a pre-authorisation on the Customer’s credit card for the duration of the Booking and released on safe return of the Campervan;
- Tyre and windscreen damage: not covered. The Customer is liable for the cost of tyre and windscreen repair or replacement up to the insurance excess of $3,500 NZD per damage event.
5.4.2 Relaxed Traveller ($25 NZD per day, maximum charge $975 NZD)
An optional upgrade which reduces the insurance excess and Security Deposit. The following terms apply:
- Insurance excess: $500 NZD per damage event;
- Security Deposit: $500 NZD, held as a pre-authorisation on the Customer’s credit card for the duration of the Booking and released on safe return of the Campervan;
- Tyre and windscreen damage: not covered. The Customer is liable for the cost of tyre and windscreen repair or replacement up to the insurance excess of $500 NZD per damage event.
5.4.3 Carefree Traveller ($29 NZD per day, maximum charge $975 NZD)
The most comprehensive Protection Plan, providing the highest level of financial protection. The following terms apply:
- Insurance excess: $0 NZD per damage event;
- Security Deposit: $0 NZD. No pre-authorisation on the Customer’s credit card is required;
- Tyre and windscreen damage: covered in full. The Customer has no out-of-pocket liability for tyre or windscreen repair or replacement costs arising from incidents during the Booking.
5.5 The daily charge for the Relaxed Traveller and Carefree Traveller Protection Plans is payable in addition to the Booking Fee, is calculated at the time of booking and is payable in accordance with the payment terms set out in clause 3. The daily charge is capped at a maximum of $975 NZD regardless of the total length of the Booking.
5.6 You shall be liable for the insurance excess applicable to your chosen Protection Plan in the event of the Campervan being damaged or a claim being made under the insurance policy in relation to the Booking.
5.7 You shall be liable for any damage to the Campervan and/or other vehicles or property arising from your negligence or the negligence of any person who enters the Campervan with your permission, subject always to the terms and financial limits of your chosen Protection Plan under clause 5.4.
5.8 Glass and Tyre Damage
5.8.1 Windscreen chip repairs: If the Campervan suffers a windscreen chip during the Booking that can be, and is, repaired while on hire, the Agent will cover the cost of that chip repair up to $120 NZD, regardless of the Customer’s chosen Protection Plan. Customers on all Protection Plans, including Carefree Traveller, are expected to arrange prompt repair of any windscreen chip in order to prevent it becoming a crack requiring full windscreen replacement. Failure to do so may result in the Customer being held liable for the cost of windscreen replacement, subject to the terms of their Protection Plan.
5.8.2 Windscreen replacement: If the Campervan’s windscreen is cracked or damaged beyond chip repair during the Booking, the cost of replacement is subject to the insurance excess applicable to the Customer’s chosen Protection Plan. For Carefree Traveller customers, windscreen replacement is covered in full.
5.8.3 Tyre damage: If the Campervan suffers tyre damage during the Booking, the cost of repair or replacement is subject to the insurance excess applicable to the Customer’s chosen Protection Plan. For Carefree Traveller customers, tyre repair and replacement costs are covered in full.
5.9 Interior Damage
5.9.1 The Protection Plans described in clause 5.4 apply to external structural damage to the Campervan as covered under the Agent’s motor insurance policy. Protection Plans do not cover damage to the interior of the Campervan caused by the actions or negligence of the Customer or any person who enters the Campervan with the Customer’s permission.
5.9.2 Interior damage includes, but is not limited to:
- spillages on upholstery, soft furnishings, bedding or cabinetry (for example, liquids including red wine or coffee);
- breakage of mirrors, interior fittings, fixtures or furnishings;
- water damage caused by taps, appliances or water systems being left running or improperly used; and
- soiling, staining or damage to any interior surface or item requiring professional cleaning or replacement beyond the standard cleaning fee in clause 11.2.
5.9.3 The Customer is liable for the reasonable cost of repair or replacement of any interior damage caused during the Booking, other than Fair Wear and Tear, regardless of the Protection Plan selected. Any such costs may be deducted from the Security Deposit or charged to the credit card used for the Booking.
5.9.4 For the avoidance of doubt, this clause applies to all Protection Plans, including Carefree Traveller. The Carefree Traveller Protection Plan provides $0 excess and full tyre and windscreen cover in respect of road-related accidental damage only.
5.10 Fair Wear and Tear
5.10.1 You are not liable for Fair Wear and Tear. Neither the Agent nor the Owner will charge you, deduct any sum from the Security Deposit, or make any claim against you in respect of Fair Wear and Tear.
5.10.2 Fair Wear and Tear includes:
- light scuffing or marking of upholstery, worktops, cabinetry and flooring consistent with normal use;
- minor stone chips to paintwork picked up during ordinary road travel;
- road grime, dust, insect residue and light mud on the exterior of the Campervan;
- normal consumption of tyres, brakes and other consumable items over the Booking Dates; and
- minor creasing, fading or pilling of bedding, curtains and soft furnishings.
5.10.3 The following are not Fair Wear and Tear and remain your responsibility under clauses 5.6 to 5.9:
- burns, tears, cuts, holes or heavy staining to upholstery, bedding, curtains or flooring;
- dents, deep scratches, scrapes or cracked panels;
- damage caused by spillage, flooding, or items left loose while the Campervan is in motion;
- damage caused by improper use of the water, gas, electrical or heating systems;
- damage arising from a breach of clause 14.5, including travel on a forbidden unsealed road; and
- missing items, including keys, kitchenware, bedding, cables and equipment.
5.10.4 Where there is a disagreement as to whether particular deterioration is Fair Wear and Tear, the Agent will determine the question acting reasonably, having regard to the age, mileage and pre-existing condition of the Campervan, the Condition Record, and any other photographic evidence provided by you or the Owner. Nothing in this clause limits your rights under clause 13 or at law.
6. BREAKDOWN COVER
6.1 The Agent will maintain breakdown cover for the Campervan while on hire and will provide the relevant details to you when the Campervan is handed over at the commencement of the Booking.
6.2 Should the Campervan suffer a mechanical failure during the Booking, and it is not possible for the Campervan to be fixed at the roadside under the Agent’s breakdown cover, you will be transported back to the normal pick-up location for the Campervan.
7. AMENDMENTS TO BOOKING
7.1 You may request an amendment to the Booking Dates provided that the Agent receives such a request at least 31 days before the commencement of the Booking Dates.
7.2 Approval of any request you make under clause 7.1 shall be:
7.2.1 at the discretion of the Agent and the Owner;
7.2.2 subject to the availability of the Campervan for the amended dates you have requested; and
7.2.3 subject to a $50 NZD administration fee.
7.3 Where the Booking Dates are amended in accordance with this clause 7, the Agent will recalculate the Booking Fee and any Protection Plan charge, and:
7.3.1 where the Booking Fee for the amended dates is higher than the original dates, you will pay to the Agent immediately upon request any additional sum required; and
7.3.2 where the Booking Fee for the amended dates is lower than the original dates, the Agent will refund to you any overpayment which has already been received in respect of the original dates. Where you have only paid a Deposit when the amendment to the Booking is approved, the Agent can agree with you that the Agent will retain the Deposit for the original booking, and the Remaining Fee payable by you will be reduced so that you pay the correct Booking Fee for the amended booking.
7.4 Where the Booking Dates are amended in accordance with this clause 7, your rights on any subsequent cancellation will be determined by reference to the original Booking Dates in accordance with clause 4.
8. PRICING AND INFORMATION
8.1 The Booking Fees shown on the Agent’s website are not binding and are subject to change from time to time.
8.2 Information shown on the Agent’s website is correct to the best of the Agent’s knowledge, but we will not be liable for any inaccuracies.
8.3 The Agent will not be liable for any information found on a third-party website which is not directly owned or controlled by the Agent.
9. DISCOUNTS
9.1 Discounts for longer bookings are available on certain Campervans, at the discretion of the Owner. The availability and rates of any long-hire discount will be set out on the individual Campervan listing on the Agent’s website.
9.2 Where a long-hire discount is offered, the discount will be applied automatically at the time of booking in accordance with the rates displayed on the Campervan listing.
9.3 The Agent will not be liable where different Campervans offer different discount structures, and the Customer is responsible for checking the applicable discount terms on the relevant Campervan listing prior to booking.
10. ONE-WAY HIRES
10.1 One-way hires (where the Campervan is collected at one location and returned to a different location) are available at the discretion of the Agent and the relevant Owner, and are subject to the One-Way Relocation Fee.
10.2 The One-Way Relocation Fee reflects the actual cost of returning the Campervan to its home location, including flights, fuel, ferry crossings, road user charges, and the Owner’s time. Please contact us at bookingsnz@quirkycampers.com for an exact quote prior to booking.
10.3 The One-Way Relocation Fee is payable in addition to the Booking Fee.
10.4 Owners commit to ferry crossings, flights and other return travel well in advance of the Booking Dates, particularly during peak season when capacity is limited. Where you cancel the Booking, any part of the One-Way Relocation Fee which has already been committed or incurred by the Owner or the Agent is not refundable. This applies at any stage, including where you cancel under clause 4.2, clause 4.3 or clause 4.6.
10.5 Any part of the One-Way Relocation Fee which has not been committed or incurred as at the Cancellation Date will be refunded to you.
10.6 The Agent will provide copies of receipts or booking confirmations evidencing the sums retained under clause 10.4 within 10 working days of your written request. Where any such sum is subsequently recovered by the Owner or the Agent, whether by refund, credit or transfer of a booking, that sum will be passed back to you.
11. CLEANING & PETS
11.1 You must return the Campervan clean, as you found it, with grey and black water tanks emptied and free from rubbish. You are not required to launder the bedding or wash the exterior of the vehicle.
11.2 A cleaning fee of $150 NZD will be charged if the vehicle is not returned with the interior in a clean condition and toilet and grey water tanks emptied. The Agent reserves the right to charge additionally if deep or professional cleaning is required, for example to remove make-up stains on pillow covers or spills on upholstery or cabinetry.
11.3 You are not permitted to have any animals in the Campervan unless the prior written consent of the Agent and the Owner has been given.
11.4 Any animal which is permitted in the Campervan in accordance with clause 11.3 above shall be kept under control at all times and shall never be left in the Campervan unsupervised.
11.5 A sum may be deducted from your Security Deposit, or charged to the credit card used for the Booking, if the presence of an animal in the Campervan results in any damage to the Campervan or any additional cleaning being required.
12. LATE RETURN
12.1 You must return the Campervan by the agreed drop-off time on the final day of the Booking Dates. If you are unable to return the Campervan on time, you must notify the Owner as soon as possible.
12.2 The Agent reserves the right to charge a late return fee of $50 NZD per hour (or part thereof) for each hour by which the Campervan is returned after the agreed drop-off time. Any such charge will be deducted from the Security Deposit or charged to the credit card used for the Booking.
13. COMPLAINTS
13.1 In the event that you have any complaint about the Booking or the Campervan you should raise this directly with the Owner as soon as possible.
13.2 The Owner will use their reasonable endeavours to resolve any issue raised by you as soon as practicable. In the event that a complaint is not resolved by the Owner to your satisfaction, you should inform the Agent, and the Agent will use its discretion in seeking a resolution.
14. RESPONSIBILITY FOR LOSS, DAMAGE AND LEGAL OFFENCES
14.1 Nothing in these conditions excludes or limits the liability of the Agent or the Owner:
14.1.1 for death or personal injury caused by our negligence or the Owner’s negligence; or
14.1.2 for any matter which it would be illegal for the Agent or the Owner to exclude or attempt to exclude liability.
14.2 You will take responsibility for your own possessions and shall ensure that they are kept safely in the Campervan during the Booking. The Agent and the Owner accept no liability for any accident, loss of property or personal injury suffered by you during the Booking. Please note the insurance policy covers the Owner’s vehicle and its fixed and non-fixed contents, but does not cover the personal belongings of the Customer. These should be covered by your own travel insurance.
14.3 The Agent shall not be liable for any act, neglect or default on the part of the Owner or any other person not within their employ or otherwise under their control, nor for any accident, damage, loss, injury, expense or inconvenience, whether to person or Campervan, which you or any other person may suffer or incur arising out of, or in any way connected with the Booking, unless the Agent is responsible.
14.4 The Owner shall not be liable for any accident, damage, loss, injury, expense or inconvenience which you or any other person may suffer or incur arising out of, or in any way connected with the Booking, unless the Owner is responsible. Where circumstances outside the Customer’s control, such as cancelled ferry sailings between islands, affect the ability to return the Campervan to its agreed location by the agreed time, the Customer must notify the Agent as soon as possible. The Agent will work with the Customer and the Owner to find the most practical and fair solution in the circumstances, which may include arranging alternative return logistics. Reasonable costs arising from such circumstances will be discussed and agreed between the parties on a case-by-case basis.
14.5 To avoid vehicle damage or risk to you or other road users, you agree not to use the Campervan:
14.5.1 under the influence of drugs or alcohol;
14.5.2 to tow or push anything;
14.5.3 off-road (including on any beach);
14.5.4 to drive through a waterway (such as a creek or river crossing), flooded area, or to bring it into contact with salt water;
14.5.5 on the following unsealed roads: 90 Mile Beach (Northland), North of Colville Township (Coromandel Peninsula), SH38 Te Urewera Rainforest Route (Bay of Plenty/Hawkes Bay), Cobb Dam Road (Kahurangi National Park), Ball Hut Road (Mount Cook), Mount Aspiring Road beyond the end of the sealed surface, towards Raspberry Creek (near Wanaka), Glenorchy to Paradise and Skippers Canyon (near Queenstown). Permission must be sought from the Agent before travelling on any non-forbidden unsealed road greater than 10 km in length. The decision will be based on the time of year, weather conditions and length of the unsealed road. A fee of $250 NZD will apply for each occasion on which a forbidden unsealed road is identified as having been driven via GPS data, plus the cost of any resulting damage. These charges also apply if the Campervan has been driven on non-forbidden unsealed roads greater than 10 km without prior permission having been obtained.
14.5.6 in places not designed for road vehicles (for example on railway or tram lines);
14.5.7 in snowy conditions or through snow without the proper equipment (for example snow chains); or
14.5.8 for any purpose other than recreational travel (for example commercial use in exchange for payment, transporting more than the specified maximum number of passengers, carrying loads that exceed the vehicle’s gross maximum vehicle mass (GVM), racing or stunts).
14.6 You acknowledge and agree that you are liable for any infringement fees as a result of:
14.6.1 parking in any portion of the road in breach of any by-law of a road controlling authority or Part 6 of the Land Transport (Road User) Rule 2004;
14.6.2 a speeding offence or an offence in respect of failure to comply with the directions given by a traffic signal or toll; or
14.6.3 an offence under section 20(1) of the Freedom Camping Act 2011 involving the use of the Campervan where the offence to which the infringement fee relates was committed during the Booking.
14.7 You are responsible for ensuring that you freedom camp only in locations where it is lawful to do so and in compliance with the Freedom Camping Act 2011 and any applicable local authority bylaws. You acknowledge that rules vary by location and that it is your responsibility to check and comply with the rules applicable to each location prior to camping. The Agent and the Owner accept no liability for any fines, penalties or costs incurred as a result of unlawful freedom camping.
15. GPS TRACKING
15.1 You acknowledge and accept that the Campervan employs GPS technology (“GPS Tracker”) to monitor and locate the vehicle at all times, as well as to preserve a complete record of the vehicle’s speed, direction, movement, location, and times for each item recorded.
15.2 You further acknowledge and accept that the GPS Tracker may be used by the Agent and/or the Owner in any way that its capabilities allow, including but not limited to:
15.2.1 notification to the Agent and/or the Owner if the vehicle brakes, accelerates or corners harshly, or breaches the speed limit for the road;
15.2.2 notification to the Agent and/or the Owner if the vehicle enters a pre-defined geographic area (such as a stretch of forbidden unsealed road) designated by the Agent; and
15.2.3 disclosure of information to law enforcement authorities, insurers, and/or any other third party involved in the investigation, adjustment, or settlement of any claim, in the event that the vehicle is stolen.
15.3 You understand and agree that the GPS Tracker can be used to track the vehicle at all times, whether on public or private property, and waive any claim to confidentiality or a right to privacy in connection with the operation of the GPS Tracker, except as otherwise provided by applicable law.
15.4 You acknowledge and accept that if you tamper with, modify, disconnect, or remove the GPS Tracker from the Campervan, you will be responsible for the cost of repairing or replacing it, in addition to any other remedies available to the Agent or the Owner.
15.5 GPS data collected during the Booking will be retained by the Agent for a reasonable period following the end of the Booking for the purposes of resolving any disputes, insurance claims or legal matters arising from the Booking. Data will be handled in accordance with the New Zealand Privacy Act 2020. GPS data will not be shared with third parties except as set out in clause 15.2.3 or as otherwise required by law.
16. ENDING THE BOOKING
16.1 Without limiting our respective other rights or remedies, the Agent or the Owner may terminate the Booking with immediate effect if you or any member of your party breaches any of these conditions.
17. OTHER IMPORTANT TERMS
17.1 We may transfer our rights and obligations under these conditions to another organisation. We will contact you if we plan to do this.
17.2 The Booking is personal to you and you cannot transfer your rights or your obligations under these conditions to another person.
17.3 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these conditions operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
17.4 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these conditions, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
17.5 Nobody other than the Agent, the Owner or you shall have any rights under these conditions. No other person shall have any rights to enforce any of these conditions.
17.6 If you acquire or hold yourself out as acquiring the Campervan rental in trade, the provisions of the Consumer Guarantees Act 1993 will not apply. Otherwise nothing in these conditions affects your rights under the Consumer Guarantees Act 1993 and you shall have the benefit of the guarantees under that legislation.
17.7 The rental of the Campervan under this agreement is a Short Term Hiring and you acknowledge that the hiring does not give rise to a security interest and agree to take all steps necessary to ensure that the Campervan does not become subject to a security interest by virtue of your possession of the Campervan.
17.8 These conditions are governed by New Zealand law and you can bring legal proceedings in the New Zealand courts.
17.9 These conditions apply to all Bookings made on or after 12/08/2026. Bookings made before that date are governed by the conditions in force at the time the Booking was made. The previous version of these conditions remains available on request from bookingsnz@quirkycampers.com.
