Here are the answers to our most frequently asked questions.
This information applies to all the campervans on Quirky Campers. For campervan specific information go to the Campervans page.
Hiring a Campervan?
How much does it cost?
Prices vary by campervan, booking length, season and day of the week. Click the ‘BOOK NOW’ button to get an instant quote for your preferred dates and campervan. Seasons are split into four categories; Low, Low-mid, Mid and High. The season calendar defines which dates fall into which season.
We occasionally have special offers, which are available to those on our mailing list and our facebook page. Minimum booking length is three nights.
What is included in the price?
The booking price includes everything you will need to just pick it up and drive off with the exception of bedding. Insurance, breakdown cover, kitchen equipment, cooking gas (if applicable) and much more. See the individual campervan pages for exact details of what else is included. There are also ‘extras’ that can be added on such as bedding, bike rack, awnings, snow chains and BBQs.
What is not included in the price?
Bedding, cleaning, any other ‘extras’ (see below).
What are the extras?
These are campervan specific – availability and cost will vary.
Examples are: bedding, satnav, bike rack, breakfast hamper, camping furniture, cleaning. If there is anything else that you need please just ask and we will see what we can do.
Is insurance included?
YES! All our campervans come with specialist comprehensive campervan hirer’s insurance. Please see the ‘Insurance, Breakdown & Drivers’ section on the individual campervan pages for specifics but generally this will cover up to 3 drivers aged between 23 and 75 at no cost. The excess (maximum you pay in the event of damage) varies depending on the vehicle and the drivers and can be between £750 and £2000 (most hires are £750 see below for details).
Who does the insurance cover?
Most of our campervans offer the first 3 drivers for free – additional drivers can be added at an extra cost. Unless otherwise stated the insurance covers drivers which meet the following criteria as standard:
Age: between 23 and 75 years young
Nationality*: UK or EU driver’s licenses
Length held: Minimum 2 years
Points*: Up to two minor offenses in the past 5 years is OK (no more than 6 points)
Claims*: No more than 1 claim in the past 5 years
*NOTE: These items are flexible but the campervan owner will need to refer the driver’s details to the insurer and may require some additional information.
International Drivers from most countries can be covered but the excess is likely to be higher. USA, CA, NZ or AU have always been a yes with £1,000 excess.
The full booking form will ask for all the relevant details but feel free to drop us an email if you have any questions. There is an excess of between £750 and £2000 in the event of any damage to the vehicle. This amount is set by the insurer and is dependent on driver age, convictions, claims and country of issue (for a UK driver with a clean license it will be £750).
Breakdown cover is also included – details will be in the Campervan.
All named drivers must be present to collect the campervan as they will all need to sign the agreement and present their documents.
What documents do I need to bring when I collect?
Each Driver needs the following:
- License check code – (UK drivers only) each UK driver must send in advance their license check code
- Passport/proof of ID – (Non UK driver only)
- Driving Licence
- 2 proofs of address which match the address on your license
The following documentation is acceptable for proof of address alongside the drivers licence:
You must provide the following: –
- 1 utility bill / statement (primary form of proof)
- 1 of the documents listed below (secondary proof)
Key document criteria: –
- Both must be dated within 90 days of the hire date
- The address on your licence must match both documents
What is acceptable:-
- Utilities are as follows: Electricity, Water, Gas, Broadband or Landline, Council tax bill/statement
- TV/internet/landline telephone bill (Including Sky/Virgin/BT etc)
- Bank or Credit Statement
- Credit card bill
- Mortgage statement
A security deposit of £500 (1 per booking). This will be refunded within 1 week of the end of the booking if the vehicle is returned with no damage and can be paid by PayPal or card.
What if I crash or damage something?
The driver will be liable for the insurance excess in the event of any damage to the vehicle. Anything beyond that is covered by the insurance where a claim can be made. The driver is responsible for getting the contact details of any third parties involved.
Obviously we hope you will take care of these beautiful campervans. Minor damage is likely to be overlooked but please do let us know! Campervan owners reserve the right to charge you for damage to the interior or exterior, fixtures and fittings.
The insurance excess varies from £750 to £2000 dependent on the insurer used and the drivers being insured. The excess amount will be confirmed once final payment has been received and the driver form filled out. The driver will be liable for part or all of the value of the excess in the event of the vehicle being damaged and/or a claim being made.
In the event that no driver was operating the vehicle when the damage occurred the first driver will be named as responsible for the vehicle at that time.
Is breakdown cover included?
Yes. All the campervans have breakdown cover including roadside assistance and recovery. If recovery is required you will be returned with the vehicle to the normal pick-up location for that vehicle.
Can I take it to a festival?
Yes this is not a problem. You will need to bring the campervan back in a reasonable condition. A cleaning service is available (see cleaning below) but this does not cover any damage caused during your stay.
Can I take it to Europe?
That depends. Most vehicles can be taken outside the UK others can’t. For those that are; breakdown and insurance for European travel are included in the standard booking cost. Please note EU travel includes Republic of Ireland and the EU27, for other countries please get in touch before you book and provide us with the dates, vehicle and countries to be visited. You must purchase a VOH (vehicle on hire) and Europe kit as an extra when you book with Quirky Campers. The owner of the vehicle you are hiring will then purchase this on your behalf.
Is there an additional charge for EU travel?
You must select a VOH (vehicle on hire) and Europe kit certificate for travelling outside the UK, these cost £30 and can be ordered as an extra when you book your Quirky Camper. The owner of the vehicle you are hiring will then purchase the certificate from RAC and provide a European kit. There is also a mileage limit on most bookings.
How many people can travel?
Belted seats range from 2 to 6 depending on the campervan. see ‘The Vehicle’ section on the individual campervan page for a description of the seating arrangement for traveling.
How long can I have the van?
At a minimum, all our vans have a 3 night minimum booking in low and mid season, with most increasing this to 5 nights in high season. On the other end of the spectrum, we get quite a few 1-3 month bookings and have even had 6 and 9 month bookings. So whatever type of travel you’re into, we have a van to suit your length of time.
Can you deliver the van to me?
Delivery can sometimes be arranged depending on the owners availability. However this is often very costly once you factor in fuel, time and return travel for the owner.
Can I fit a child seat?
Most of the campervans have passenger seats suitable for child car seats or boosters, some also come with isofixes. Most owners can also provide car seats as an extra if you are travelling from overseas or coming by public transport. Please check the individual campervan pages, there is a section called ‘Travelling with Children’ under ‘Usage’.
- Do you have beds suitable for babies/children?
Do you have a hook up?
Many of our campervans have electric hook-up – please check individual campervan pages. A hook up means there is a 240v sockets available in the vehicle and a lead to plug in to campsite electrical point. The socket can be used to power mains voltage appliances such as laptop charge or hairdryer.
Do I need to bring bedding?
Yes unless you decide to purchase it as an extra. It is very reasonably priced at £25 for a full set for 2 adults.
Can I bring my dog/cat/lizard?
Many of our campers are pet-friendly but this is campervan specific so check the van page before you book – you can use the filters . Where pets are accepted it is always as long as they don’t go on the seats or bed and if the campervan is brought back covered in dog hair you will be charged for cleaning (see cleaning).
Is there a toilet or shower?
Please check the individual camper pages – some come with built in shower/toilet cubicles and others can have portapotties or outdoor showers included or to be added as an extra.
Is there a mileage limit?
Yes there is: 200 miles per day.
- Standard bookings:
- 200 miles per day – daily mileage allowance of 200 miles per full day of paid booking.
- 20 pence per mile – charge for miles in excess of the total allowance for the booked period.
- Special Discounted Bookings: Lower mileage limits may be advertised for special offer bookings.
We expect 200 miles per day to cover the vast majority of customers with no additional charges.
Please bear in mind the age, size and cruising speed of the vehicle when planning your journey. Some older and/or larger vehicles travel much more slowly than what you might be used to.
- Standard bookings:
Is there a fuel charge?
No. You pick up the campervan with a full tank and bring it back the same way. If for any reason you were not able to use a nearby fuel station, the owners will fill it up for you and you will be charged for the actual fuel price (not £2.50/litre like some companies!) and a small charge for their time. Do please let us know if this has happened so we don’t inadvertently give it to the next customer with a partially empty fuel tank.
- Are any of the vans automatic?
What happens if I return late?
Firstly please let the owners know ASAP as there might be someone waiting to collect it. In this instance we would offer them a pro rata refund for any delay. Owners reserve the right to charge you for late return at up to £20 per hour but would always try to avoid this. We can sometimes accommodate later returns if there is no immediate subsequent booking, but wouldn’t be able to confirm that until a couple of days before your return.
Kids love campervans and our campervans love kids! Do check the individual van pages for info about seats, beds and anything else which might affect how child-friendly they are. While you’re at it, check out our blog on campervanning with kids – we’ve done lots of campervan trips with children.
Do I need to clean the campervan?
Quirky Campers don’t do fines however we do offer services. If you want to experience the decadence of a valet service you are more than welcome to and it’s only £35. If you don’t, then you simply need to bring the campervan back clean and free from rubbish. Don’t worry about the outside, we’ll be doing that anyway.
What should I pack?
Our campers all have plenty of storage space so feel free to pack your slippers/top hat/snorkeling equipment (kitchen sink is provided). We include most of the basics and a few little extras. Each van has a detailed list of what it includes as standard so have a peek at those.
Do I need to stay in a campsite?
No, please see this blog about Wild Camping.
Why do the dates I want not work?
There a several reasons why dates you are requesting might not be allowed.
- The dates are already booked (this will be shown on the availability calendar).
- Your enquiry is too short. Generally the minimum booking period is 3 nights in Low and Mid season and 5 in High but this can vary by campervan and for particular periods.
- The pick-up or drop-off day is not allowed. Most campervan owners allow bookings to start and end every day of the week however some owners cannot do certain dates. Please see each individual page for details.
Where you enquire about dates that don’t fit withing the rules for that particular vehicle the booking system will offer you the next nearest option that does work. If that is not suitable just go back and try an enquiry that is or get in touch for help.
I have another question about hiring a campervan
Please get in touch and one of our team will be happy to assist you.
Selling a Campervan?
How do I sell my campervan on your website?
Go to the Sell My Campervan page on our website to list your campervan.
What does it cost to list a campervan for sale?
Standard listings start from £5. Please see the Sell My Campervan page on our website to list your campervan.
Is there a maximum number of photos a seller can add to their listing?
Yes, we allow a maximum of 20 photos per sales listing.
Do I need a gas safety certificate to sell my campervan?
A gas safety certificate is not required to list a campervan with us but we do strongly recommend having one. Please see our blog post which covers gas safety and where you can obtain a certificate from. Having the gas installation tested and signed off will increase the value of your campervan by hundreds if not thousands of pounds. The risk for the buyer if it isn’t signed off is the potential for it to cost £££ to fix if it doesn’t pass.
Do I need to have the unladen weight?
Yes! The only reason not to get your finished campervan weighed is if you think it might be overweight. Buyers know this and will steer clear of vans with no unladen. Most people have a weighbridge within 5 miles of their house, for example at any waste recycling plant, tip, or scrap metal merchants. See more details here.
How do I get the Quirky approval for my campervan?
Our team are very busy approving every campervan that is listed with us. If you think something has been missed please let us know by emailing firstname.lastname@example.org
- Quirky approved and ready to list means your campervan has been accepted to be listed on our website.
- Previously listed on Quirky means your campervan has previously been listed with us to hire.
- Currently listed on Quirky means your van is currently listed with us to hire.
- Created by an approved Quirky Converter means your campervan has been lovingly converted by one of our approved Quirky Converters.
- We like the style means your van is handmade with a Quirky style and is suitable for renting out on our platform. If you are not sure if your van meets this criteria check out our renting out your campervan page.
Can I export a campervan for sale on your website to another country?
Unfortunately we don’t have any experience with exporting vehicles to other countries. We recommend looking into the DVLA’s information on taking a vehicle out of the UK and looking into the country’s equivalent of the DVLA’s information about importing. It is worth noting that almost all of the vehicles listed for sale will be right-hand drive.
How much should I list it for?
Whilst we cannot advise on pricing for specific vans, we do advise you to check out the sold vans on our website where you can find out what other vans similar to yours have sold for.
Can you help me find a certain type of campervan to buy?
Whilst we cannot give specific advice on what van would suit your needs, we would advise you sign up to our newsletter. We send out our top picks of the vans for sale about once every 2 weeks.
We also recommend you regularly check our listings page. This will give you the best chance of finding the perfect van to meet your needs.
Do you have any automatic campervans for sale?
Yes, please click here to see the automatic vans we currently have listed.
I have another question about selling a campervan
Please get in touch by emailing email@example.com and one of our team will be happy to assist you.
You say you’re ethical. How?
Quirky Campers takes its social responsibility very seriously. We give 10% of profits to charity, promote holidaying locally, use bio fuels where possible, use ecological cleaning products, encourage you to offset the CO2 of your trip and wherever possible we try to be really nice. Have a look at our about us page for more details.
I own a campervan…are you interested??
Yes please! If you have seen or own a beautiful handmade campervan then we’d be very interested in hearing from you. We’ve had customers enquire from far and wide so whether you’re in Aberdeen or Ashford do get in touch. We’ll send you our owner FAQs and handhold you through the process. See this page for more info.
If you don’t yet own a campervan but are thinking about doing a conversion, we highly recommend hiring one first to find out what will work for you.
Do I need to read all the FAQs?
Only the ones you don’t know the answer to.
Help! I can’t find the answer i’m looking for
Please get in touch and one of our team will be happy to assist you.